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Home: Support: FAQ's

FAQ's

Upload/Download Files
CGI Scripts
Password Protect Directories
Real Audio
Server Side Includes
Stats and Logs

Control Panel

How do I setup my ftp software?    [TOP]
Host : your domain name, i.e. domain.com or IP address
UserID : your User ID, i.e. "username"
Password : Type in your password here
Remote Directory : Leave blank if asked for

NOTE: You can also use your IP address, if your domain name is ever down (for instance, put on hold by InterNIC or something) then you can still access your account.

File Format: This should be BINARY for graphics, zipped archives, and executables, and ASCII for most everything else. CGI scripts MUST be uploaded in ASCII mode.
What folder is my main concern once I FTP in?   [TOP]
Name Date Size
bin
cgi-bin
logs
httpdocs
971028 10:30 971028 10:30 971028 10:30 971028 10:30 0
0
0
0
The only directory that you should be concerned with is the file called " httpdocsl " which is where all your html and images should be kept. If you are using CGI or perl files, place them in the "cgi-bin" directory
How do I get my page to load automatically?     [TOP]
You must name your main loading file "index.html" . Be sure to name everything in lowercase, not "INDEX.HTML" . Also, this file must to located in your "httpdocs" directory.
Can I use upper or lower case in file names?    [TOP]
All Unix machines are case sensitive. This means that if you upload your files with upper case letters in them, then your HTML's references must also match the case. The easiest way would be to keep everything in lower case. Spaces and special control characters are generally not a good idea.
How do I create sub-directories?    [TOP]
When making a sub directory you should use the make directory "MkDir" function key located on your FTP program. Open up that directory then place all files that need to go in there.
How do I update my web pages?   [TOP]
You can create and maintain your web pages, images, and scripts locally and upload them to the web server at your leisure via FTP. You can overwrite existing files or transfer a new file.
Why are my graphics not showing up?   [TOP]
Make certain that all graphics files are uploaded in binary mode. Use the "auto" mode in your FTP program if it has that option. Make certain that your graphics are properly saved in one of the following formats: GIF or JPG. HTML does not support any other graphics types. Macintosh users need to upload all graphics files in Raw Data Format (not Mac Binary) with the appropriate extension and all text documents which are format sensitive in ASCII text.

By far the biggest culprit of missing graphics is due to improper path references in your HTML documents. Often web designers will create their graphics with a graphics program such as Photoshop or Corel Draw and save them into the default directory for that particular program. In order to preview the graphics on their own computers, they will naturally reference the drive and directory where those graphics are located (for example: C:/photoshop/images/sample.gif). This works fine when they are on their computer with those drives and directories. However, the virtual server does not provide service to a "C:" drive and does not maintain a copy of the Photoshop program or its directory. Their are two quick ways to fix this problem:
  • Move all your graphics files into the same directory as your HTML document and re-reference the graphics

OR

  • Edit all path references from your HTML document and upload. (You will not be able to preview your complete HTML document in this method).
How Do I Use Real Audio© (http version)?   [TOP]
How to use Real Audio - Once you have created your .rm file, you would create a text file with the extension .ram. In this text file, you would make a reference to your .rm file so that the server can serve it. The contents of the file would be:

http://your_domain.com/audio/song.rm On your web page, you would reference the .ram file, NOT the .rm file, i.e., http://your_domain.com/audio/song.ram. If you reference the .rm file, it will download completely to the client system before playing. The .ram file is the one that facilitates streaming audio.
How do I view the stats page?    [TOP]
http://www.your_domain_name.com/webstat/
This page can be password protected if you wish.
Can I Password Protect Directories?    [TOP]
Yes, you can password protect specific directories within your website. Password protection is handled through the control panel.
Can I use Server Side Includes?   [TOP]
Yes, you can. <! - - Server Side Includes - - > will work in files with the .shtml extension.
How do I upload CGI scripts?    [TOP]
CGI scripts must be uploaded in ASCII mode
How do I use error logs?   [TOP]
Error logs are your best indicator if there are problems on your site. If you have missing images, broken links, missing html files, cgi or server errors. The error log is stored in the logs directory and can be downloaded or viewed via ftp.
What are the PERL/CGI paths?  [TOP]

PERL executable path:/usr//bin/perl

What is the date path?    [TOP]

/bin/date

What is the time path?   [TOP]

/usr/bin/time

What is the Sendmail path?  [TOP]

Sendmail path: /usr/sbin/sendmail

What is the server path?  [TOP]

Document Path  /usr/local/psa/home/vhosts/your_domain.com/httpdocs/

CGI-BIN Path  /usr/local/psa/home/vhosts/your_domain.com/cgi-bin/

How do I access the control panel?  [TOP]
You can access the control panel by going to
https://iteams2.inetu.net:8443/login.php3Then click on the domain name you with to edit. Clients with multiple domains can control them from the one user name and password.
How do I add/edit the default catch all email?  [TOP]
The catch all email is in the Preferences area of the admin panel. Scroll down to Mail to nonexistent user and enter the email address you wish in the bottom box.
How do I add/delete an email box or email forwarding?  [TOP]
Click on the Mail button, then enter the name you wish to add. info, webmaster etc... Then click ADD, from here you can choose if this email address is going to be forwarded to another address or create a real email box.
 
 
 
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